Returns & Exchanges

At Frantzya Jewelry, we take pride in offering carefully selected pieces designed to bring elegance and confidence to every occasion.

Return Policy

For hygiene and quality assurance reasons, all jewelry sales are final. We do not accept returns, refunds, or exchanges on jewelry items once an order has been delivered.

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of delivery at info@frantzyajewelry.com.

To help us review your request, please include:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

Once your request has been reviewed and approved, we will provide instructions for the next steps. Items must be unused, unworn, and returned in their original packaging.

Refunds & Replacements

If a claim is approved, Frantzya Jewelry will, at its discretion:

• Replace the item, subject to availability; or
• Issue a refund to the original payment method.

Approved refunds will be processed within 14 business days.

Contact Us

If you have any questions regarding your order or our return policy, please contact us:

Email: info@frantzyajewelry.com

We are committed to providing exceptional service and will do our best to assist you promptly.