Privacy Policy

Privacy Policy of FrantzyaJewelry

FrantzyaJewelry respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our products, or contact us.

What personal information do we collect?

We may collect the following types of personal information from you:

  • Contact information, such as your name, email address, phone number, and mailing address
  • Payment information, such as your credit card number, billing address, and transaction details
  • Order information, such as the products you purchase, the shipping method, and the delivery address
  • Customer service information, such as your feedback, inquiries, complaints, and requests
  • Marketing information, such as your preferences, interests, and newsletter subscriptions
  • Website usage information, such as your IP address, browser type, device type, operating system, pages visited, time spent, and actions taken

How do we collect personal information?

We may collect personal information from you in various ways, such as:

  • When you fill out forms, surveys, or reviews on our website
  • When you place an order or make a payment on our website
  • When you subscribe to our newsletter or other marketing communications
  • When you contact us by email, phone, or chat
  • When you browse our website using cookies or other tracking technologies

Why do we collect personal information?

We collect personal information for various purposes, such as:

  • To process your orders and deliver your products
  • To provide you with customer service and support
  • To communicate with you about your orders, transactions, and inquiries
  • To send you marketing messages and offers that may interest you
  • To improve our website, products, and services
  • To comply with legal obligations and protect our rights and interests

How do we use personal information?

We use personal information in accordance with this privacy policy and the applicable privacy laws, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We only use personal information for the purposes for which we collected it, unless we have your consent or a legitimate interest to use it for other purposes.

How do we store and secure personal information?

We store personal information on secure servers that are protected by encryption, passwords, firewalls, and other technical and organizational measures. We limit access to personal information to authorized personnel who need it to perform their duties. We retain personal information for as long as necessary to fulfill the purposes for which we collected it, or as required by law.

How do we share personal information?

We do not sell, rent, or trade your personal information to third parties. We may share personal information with third-party service providers who help us with our business operations, such as payment processing, shipping, hosting, analytics, marketing, and security. We require these service providers to respect your privacy and only use your personal information for the purposes for which we provide it to them.

We may also share personal information with law enforcement, regulators, or other parties when we have a legal obligation or a legitimate interest to do so, such as to protect our rights, property, or safety, or to prevent fraud, abuse, or illegal activity.

How do we respect your rights?

You have certain rights regarding your personal information, such as:

  • The right to access, correct, update, or delete your personal information
  • The right to object to or restrict the processing of your personal information
  • The right to withdraw your consent to the processing of your personal information
  • The right to request a copy of your personal information in a portable format
  • The right to lodge a complaint with a supervisory authority

To exercise your rights, you can contact us by email, phone, or mail using the contact details below. We will respond to your request within a reasonable time and in accordance with the applicable privacy laws.

How do we handle privacy complaints?

If you have any questions, concerns, or complaints about our privacy policy or practices, please contact us by email, phone, or mail using the contact details below. We will do our best to resolve your issue as soon as possible.

 

How to contact us?

If you have any questions or comments about our privacy policy or practices, or if you want to exercise your rights, please contact us at info@frantzyajewelry.com